SHIPPING
PROCESSING & SHIPPING TIMES
I WANT TO TAKE A MOMENT TO SHARE A LITTLE SECRET ABOUT TESOURO. THIS SMALL BUSINESS IS A LABOUR OF LOVE, RUN BY YOURS TRULY WITH THE OCCASIONAL HELPING HAND OF MY PARTNER AND MUM. WE ARE SMALL BUT MIGHTY AND IM SO GRATEFUL TO HAVE THEM BY MY SIDE.
AS MUCH AS MY PASSION BELONGS TO TESOURO, I STILL HAVE TO BALANCE MY FULL-TIME JOB WITH MY PASSION. WERE NOT QUITE READY TO WELCOME A NEW TEAM MEMBER JUST YET, BUT IM WORKING TOWARDS THAT DREAM!
IN THE PAST, WE STRIVED TO GET YOUR ORDERS PACKED AND SHIPPED OUT WITHIN 24 HOURS BUT WITH OUR BUSY SCHEDULES AT TIMES, WE NEEDED TO BE ABIT MORE REALISTIC. TO ENSURE THAT EVERY ORDER IS CHECKED AND WRAPPED WITH LOVE AND CARE, PLEASE ALLOW UP TO 2 BUSINESS DAYS TO PROCESS AND SHIP YOUR LITTLE TREASURES.
FOR OUR LOVELY CUSTOMERS IN AUSTRALIA, PLEASE ALLOW 3-5 BUSSINESS DAYS FOR STANDARD SHIPPING TO ARRIVE AFTER PROCESSING AND 1-2 BUSSINESS DAYS FOR EXPRESS SHIPPING. FOR OUR INTERNATIONAL CUSTOMERS, YOU CAN CHECK THE AUSPOST PAGE FOR THE MOST UP-TO-DATE ESTIMATES ON SHIPPING TIMES.
WERE SO SORRY IN ADVANCE IF YOUR DELIVERY TAKES ALITTLE LONGER THEN EXPECTED. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING AND WE PROMISE IT WILL BE WORTH YOUR WAIT!
IF YOU HAVE ANY CONCERNS AFTER THE ABOVE TIME FRAME, PLEASE DONT HESITATE TO CONTACT US VIA OUR EMAIL CONATCT@TESOURO.COM.AU
IMPORTANT SHIPPING INFO
IMPORTANT NOTE: DUTIES AND TAXES ARE PAYABLE BY CUSTOMER.
DUTIES & TAXES: PLEASE BEAWARE FOR INTERNATIONAL CUSTOMERS, THE PRICES QUOTED MAY NOT INCLUDE ALL YOUR IMPORT DUTIES OR LOCAL SALES TAXES, THESE MAY BE CHARGED TO YOUR PURCHASE UPON ENTRY TO YOUR COUNTRY. BEFORE YOU FINALISE YOUR ORDER, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICES TO AVOID ANY SURPRISES. WE WANT TO MAKE SURE THAT YOURE PREPARED FOR ANY ADDITIONAL COSTS THAT MAY ARISE.
ONCE YOUR PACKAGE HAS LEFT OUR HQ, WERE NOT RESPONSIBLE FOR ANY PARCELS THAT GET LOST IN TRANSIT OR DELAYED DUE TO THE POSTAL SERVICE, UNSUCCESSFUL DELIVERY ATTEMPTS OR INCORRECT DELIVERY ADDRESSES SO PLEASE DOUBLE CHECK THAT ALL DELIVERY INFORMATION IS CORRECT BEFORE PURCHASE AS SHIPPING COSTS ARE NON-REFUNDABLE. UNFORTUNATELY, WE CANT CONTROLTHE WEATHER OR CUSTOMS CLEARANCE PROCEDURES, SO PLEASE BE PATIENT IF THERE ARE ANY UNEXPECTED DELAYS.
IF YOU REALISE YOU WANT TO CHANGE AN ITEM TO ANOTHER OR MADE A MISTAKE WITH YOUR DELIVERY ADDRESS BEFORE YOUR PACKAGE HAS BEEN SHIPPED I WILL DO EVERYTHING IN MY POWER TO CHANGE ITEMS OR MODIFY DETAILS! SEND US AN EMAIL AS SOON AS POSSIBLE. ANY CHANGES OR MODIFICATIONS AFTER YOUR PACKAGE HAS BEEN SHIPPED MUST BE SENT BACK VIA OUR RETURNS EMAIL REQUEST PROCESS WHICH IS STATED IN OUR RETURNS POLICY.
SHIPPING RATES
AUSTRALIA
- FREE EXPRESS DELIVERY FOR ALL ORDERS OVER $80
NEW ZEALAND
- FREE EXPRESS DELIVERY ON ALL ORDERS OVER $150
INTERNATIONAL
- FREE STANDARD DELIVERY ON ALL ORDERS OVER $200
PLEASE NOTE: FOR EASTERN STATES AND REMOTE AREAS IN AUSTRALIA DELIVERY COULD TAKE AN ADDITIONAL 2 DAYS TO ARRIVE.
APART FROM THE ABOVE, ALL SHIPPING IS CALCULATED UPON CHECKOUT.